I have a Genuine (per diagnostics run) copy of Office XP Professional that I have the CD etc for active on my computer. Somehow and somewhere, a Non Genuine copy (Per same diagnostics run) of Office XP Pro PLUS Front Page made its way onto my computer. I don't know where, why or how and I don't have a CD for it. When I go into ADD/REMOVE Programs and try to delete it, I get an error 1316 message, looking for a file ProPlus. I have run a file search and I can't find the file either. Consequently, I can't uninstall the non-genuine copy. I have searched through Programs and all I see is Office, so I don't know how to delete ithe non genuine copy that way either. What else can I do? Strawbale, Thank you for contacting the Office Genuine Advantage (OGA) program forum. I would like to provide some available options we have for assisting customers to address issues they are currently experiencing. Please make sure you have the Microsooft Office media & Product Key information (from your purchase) in-hand before beginning. The following article will allow you to download the Windows Installer Cleanup Utility. ![]() ![]() ![]() Sep 09, 2008 when ever i try to instal HP Active Support Library INSTALLATION ERROR MESSAGE 1316 COMES UP saying a net work erroe occured while attempting to read from the file C: Windows Installer HPASL.msi. Setup cannot read from file C: WINDOWS Installer ExcelMUI.msi. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see SETUP.CHM. ![]() Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT OFFICE 2007) on your computer. Then reinstall Microsoft Office using the genuine Office installation media and product key. See below: KB290301 – Description of the Windows Installer CleanUp Utility. The following link provides information for the Windows Product Key Update Tool instructions. I hope this information helps. Thank you for visiting the OGA program forum. Strawbale, Thank you for contacting the Office Genuine Advantage (OGA) program forum. I would like to provide some available options we have for assisting customers to address issues they are currently experiencing. Please make sure you have the Microsooft Office media & Product Key information (from your purchase) in-hand before beginning. The following article will allow you to download the Windows Installer Cleanup Utility. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT OFFICE 2007) on your computer. Then reinstall Microsoft Office using the genuine Office installation media and product key. See below: KB290301 – Description of the Windows Installer CleanUp Utility. The following link provides information for the Windows Product Key Update Tool instructions. I hope this information helps. Thank you for visiting the OGA program forum. Original Title: Error 1316 and 1603 issues I am trying to install HP Active Support Library and HP Support on my Vista laptop. I keep running into the same errors: 1316.A network error occurred while trying to read from the file c: Windows Installer HP Active Support Library.msi-I then click ok and the install is rolled back and then I get Error:1603 fatal error during installation. Consult windows installer help (Msi.chm) or MSDN for more information. I looked in my windows folder and I have no such file. Free software download for 6120c keypad. Can someone please tell me what to do?
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